Our Refund Policy
At CompostaDept, we strive to ensure that our customers are completely satisfied with their composting products and services. However, we understand that sometimes things don’t go as planned. Below is our refund policy to guide you through the process.
Eligibility for Refunds
To be eligible for a refund, please note the following:
- Products must be returned within 30 days of purchase.
- Items must be in their original packaging and in unused condition.
- Proof of purchase, such as a receipt or order confirmation, is required.
Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Products that have been personalized or custom-made
- Items purchased during a clearance sale
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer service team by email at [email protected] to initiate your refund request.
- Provide your order number and details regarding the reason for the refund.
- Once approved, you will receive instructions on how to return the item.
Processing Your Refund
Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to reach out to us:
- Email: [email protected]
Thank you for choosing CompostaDept for your composting needs!